Last Updated: June 2026
Introduction & Scope
These Payment Terms and Conditions govern all financial transactions processed through the Mellite platform, including developer subscription payments, affiliate commissions, partner commissions, and any other payments facilitated by Mellite Global Private Limited ("Mellite", "we", "our", or "us").
By making or receiving payments through our platform, you agree to be bound by these terms. These terms apply to all users, including developers, affiliates, partners, vendors, and other stakeholders.
Payment Methods
Mellite supports the following payment methods for all transactions on the platform:
Bank Transfer
Direct bank transfers (NEFT/RTGS/IMPS) for setup fees, subscription payments, and large transactions.
UPI
Unified Payments Interface for instant payments. Supports all major UPI apps including Google Pay, PhonePe, and Paytm.
Credit/Debit Cards
Visa, Mastercard, RuPay, and other major card networks. Cards are processed through PCI-DSS compliant payment processors.
Net Banking
All major Indian banks supported through secure payment gateways.
Digital Wallets
Supported wallets include Paytm, PhonePe, and other RBI-approved digital wallets.
Cheque/DD
For enterprise clients, we accept cheques and demand drafts. Funds are considered received only upon clearance.
Developer Subscription Payments
Developers pay Mellite for access to the platform and its features. The following terms apply:
Billing Cycles
Subscriptions are billed monthly or annually, as selected during signup. Annual billing offers a discount compared to monthly billing.
Setup Fee
A one-time setup fee is charged when a developer creates their first project on the platform. This fee covers onboarding, training, and initial configuration.
Auto-Renewal
Subscriptions automatically renew at the end of each billing period unless cancelled at least 7 days before the renewal date.
Price Changes
We may change subscription pricing at any time. Price changes take effect at the start of the next billing cycle. We provide reasonable notice of any price increases.
Failed Payments
If a payment fails, we will retry for up to 7 days. After 3 failed attempts, the account may be suspended until payment is successfully processed.
Affiliate & Partner Commission Payments
Mellite pays commissions to affiliates (CashLink Program) and partners (Partner Program) based on successful referrals and transactions. The following terms apply:
Commission Calculation
Commissions are calculated based on the gross commission received from vendors (affiliates) or platform revenue (partners), before any deductions.
Payout Schedule
Affiliate commissions are paid monthly. Partner commissions are paid quarterly (January, April, July, October).
Minimum Threshold
Affiliate minimum withdrawal: ₹2,500. Partner minimum withdrawal: ₹10,000. Balances below the threshold roll over to the next payout cycle.
Validation Period
Commissions enter a validation period (typically 30-90 days) to account for returns, cancellations, and chargebacks. Only validated commissions are eligible for payout.
Clawbacks
If a transaction is reversed, refunded, or charged back, the corresponding commission will be deducted from future payouts. If the account balance becomes negative, the partner/affiliate is responsible for the deficit.
Refunds & Chargebacks
Refunds and chargebacks are handled according to the following policies:
Developer Refunds
Setup fees are non-refundable once onboarding is complete. Subscription fees may be refunded on a pro-rata basis for annual plans if cancelled within 14 days of renewal. Monthly subscriptions are non-refundable.
Affiliate/Partner Commission Clawbacks
If a vendor issues a refund or chargeback for a transaction that generated a commission, the corresponding commission will be clawed back from the affiliate/partner's account.
Disputed Payments
If you believe a chargeback or clawback was made in error, you must dispute it within 30 days by contacting our desk at [email protected].
Fraudulent Transactions
We reserve the right to reverse any payment that we determine to be fraudulent, unauthorized, or in violation of our Terms of Service.
Taxation
All payments are subject to applicable taxes as per Indian tax laws:
GST
All fees and charges are exclusive of GST unless otherwise stated. GST will be added at the applicable rate at the time of invoicing.
TDS Deduction
Mellite may deduct TDS (Tax Deducted at Source) as required under the Income-tax Act, 1961. TDS certificates will be issued periodically for tax filing purposes.
Tax Responsibility
Affiliates and partners are independent contractors and are solely responsible for their own tax obligations, including income tax, GST, and TDS compliance.
Tax Documentation
Affiliates and partners must provide valid PAN and GST registration (if applicable) to receive payouts. Payments may be withheld if valid tax documentation is not provided.
Late Payments & Interest
Timely payment is essential for uninterrupted service:
Grace Period
A 7-day grace period is provided after the due date. Payments made during the grace period will not result in service interruption.
Late Fees
Payments not received within the grace period may incur a late fee of 1.5% per month (or the maximum rate permitted by law) on the outstanding amount.
Service Suspension
Accounts with outstanding payments exceeding 30 days may be suspended until the payment is received. Access to project data may be restricted during suspension.
Reinstatement
Accounts can be reinstated upon receipt of full payment including any applicable late fees. Data will be restored within 24 hours of payment confirmation.
Currency & Pricing
All payments on the Mellite platform are processed in Indian Rupees (INR) unless otherwise agreed in writing:
Currency
All prices, fees, and commissions are displayed in INR. International clients may be billed in USD or other currencies by special agreement.
Price Lock
Subscription prices are locked for the duration of the billing period. Price changes apply only to subsequent billing periods.
Estimates
Any estimates provided on our platform are indicative only and subject to change based on actual usage, project scope, and finalized pricing.
Payment Security
We implement industry-standard security measures to protect all payment transactions:
Encryption
All payment data is encrypted using TLS 1.3 in transit and AES-256 at rest.
PCI Compliance
Our payment processors are PCI-DSS compliant. We do not store full credit card numbers or CVV codes on our servers.
Fraud Detection
We employ automated fraud detection systems to identify and prevent fraudulent transactions.
Secure Gateways
All payments are processed through certified, trusted payment gateways with real-time monitoring.
Disputes & Refund Requests
If you have a dispute about any payment or charge:
Contact Us
Email [email protected] with your account details, transaction ID, and a description of the dispute.
Response Time
We aim to respond to all billing disputes within 5 business days.
Resolution
We will investigate the dispute and provide a resolution within 15 business days. If the dispute is valid, we will process a refund or credit within 7 business days of resolution.
Escalation
If you are unsatisfied with our response, you may escalate to [email protected] or file a complaint with the appropriate regulatory authority.
Changes to Payment Terms
We may update these Payment Terms from time to time. Material changes will be communicated via email and in-app notification at least 30 days before taking effect. Continued use of the platform after changes constitutes acceptance of the updated terms.
Contact for Payment Issues
For any payment-related queries, disputes, or support:
Direct Email
Phone / WhatsApp
+91 95055 51760
Postal Address
Mellite Global Private Limited, Level 4, Prestige Tech Park, Outer Ring Road, Bengaluru, Karnataka, India - 560037
Response Time
We aim to respond to all payment-related inquiries within 2 business days.