Cancellation & Refund Policy
Last Updated: August 2026
Overview & Scope
This Cancellation and Refund Policy governs all transaction types conducted through the Mellite Platform (operated by Mellite Global Private Limited), including enterprise SaaS subscriptions, homebuyer finish upgrade deposits, CashLink material orders, and sample kit dispatches.
By executing any transaction or submitting an upgrade deposit on Mellite, you agree to the cancellation windows, refund timelines, and RERA compliance procedures outlined below.
SaaS Subscription Cancellation & 7-Day Refund
We provide a transparent, risk-free subscription cancellation framework for all enterprise platform accounts:
7-Day Money-Back Guarantee
New Developer, Architect, or Contractor subscription accounts may request a 100% full refund within 7 calendar days of initial billing, provided no locked unit modification milestones have been executed.
Monthly & Annual Renewal Cancellation
You may cancel recurring subscription renewals at any time prior to the next billing cycle via Account Settings or by emailing [email protected]. Access remains active until the prepaid billing period ends.
No Hidden Penalties
We do not charge cancellation fees or early exit penalties for standard platform tier downgrades.
Homebuyer Finish Upgrades & RERA Lock Stage
Homebuyer apartment modification deposits (e.g., Italian marble flooring, concealed diverters, false ceiling upgrades) are governed under state RERA guidelines (Section 14 of RERA Act, 2016):
Pre-Lock Stage (100% Refundable)
Homebuyers can cancel or modify selected finish upgrades at any time prior to the developer’s specified Selection Lock Deadline. 100% of upgrade price difference deposits will be refunded to the original payment method.
Post-Lock Stage (Locked / Non-Refundable)
Once a selection is locked and official purchase orders are dispatched to material vendors or site execution crews, deposits become non-refundable to prevent construction delays and site rework.
Developer Dispute Resolution
In cases of structural deviation or material unavailability by vendors, Mellite facilitates an immediate credit swap or 100% deposit refund to the homebuyer.
Refund Settlement Timelines
All approved refunds are settled directly to the customer’s original payment method (Credit Card, Debit Card, Net Banking, UPI, or Razorpay Escrow Account):
UPI & Net Banking
Settled within 24 to 48 hours of refund approval.
Credit Card & Debit Card
Processed within 3 to 5 business days, depending on issuing bank settlement cycles.
RERA Designated Escrow Accounts
Processed within 5 to 7 business days in accordance with statutory real estate banking compliance.
For urgent refund tracking or payment settlement disputes, email our dedicated billing desk at [email protected].
Sample Box & Physical Delivery Returns
Physical sample kits (tile chips, marble swatches, hardware samples) ordered by developers or architects follow our physical dispatch policy:
Damaged Samples
If a sample kit arrives damaged, notify us within 48 hours with package photos to receive a complimentary replacement box.
Sample Return Allowance
Physical sample boxes can be returned to your account manager within 14 days for a 100% credit on subsequent platform fees.
Merchant Support & Grievance Contact
For questions regarding cancellation windows, payment receipts, or refund status, contact our compliance team:
Email Desk
Phone / WhatsApp
+91 95055 51760
Corporate Office
Mellite Global Private Limited, Level 4, Prestige Tech Park, Outer Ring Road, Bengaluru, Karnataka, India - 560037
Response Window
All refund inquiries and dispute notices receive formal written acknowledgment within 24 hours.